Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: watchtica-1.0.0-sections-ready.zip in the folder Watchtica Sections Ready 1.0.0, then you just need to upload watchtica-1.0.0-sections-ready.zip file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.

Yes. You can turn on/off the animation in the Setting page.

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

No, our codes are valid for just one order. We do not entertain such activities where you have been found cracking the code and then reselling it. It is against the terms and conditions as well as it does make an indirect harm to the gaming developer community.

Every product has its own limitation and it varies from a year to an unlimited period of time. This totally depends on the respectable product and its category.

We extensively check the authenticity of our product. There might be circumstances where we have seen the product isn't working. In the following case, we would refund you or we are going to issue a new code.

We take 24-48 hours maximum to deliver the order in your email or in the respective section of the dashboard.However if you didn't receive your order within 72 hours,please do get back to us. We will issue a full refund to you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

No, we cannot deliver the order to users from all around the world. This is because of the tax compliance issue and the various sanctions being issued to some countries.